Privacy Policy

1. Introduction

Welcome to TrikTrak (“Platform”).

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile applications, and related services.

By using TrikTrak, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a) Personal Information

  1. Name
  2. Email address
  3. Phone number
  4. Delivery address
  5. Account login details

b) Order & Transaction Information

  1. Products purchased
  2. Order history
  3. Payment method (we do not store full payment card details)

c) Technical Information

  1. Device type
  2. Browser type
  3. IP address
  4. App usage data
  5. Cookies and similar technologies (for website analytics)

3. How We Use Your Information

We use collected information to:

  1. Provide and operate the platform
  2. Process orders and deliveries
  3. Communicate order updates and important notifications
  4. Improve platform performance and user experience
  5. Prevent fraud and ensure platform security
  6. Comply with legal obligations

4. Vendors & Third Parties

TrikTrak is a multi-vendor marketplace.

  1. Vendors may receive customer information only as required to fulfill orders (such as name, phone number, and delivery address).
  2. Vendors are required to handle customer data responsibly and in accordance with platform policies.
  3. We may share data with trusted third-party services (such as hosting providers, analytics tools, or payment processors) strictly for platform operations.

We do not sell or rent your personal data to third parties.

5. Cookies & Analytics

We may use cookies and analytics tools to:

  1. Understand how users interact with the platform
  2. Improve functionality and performance
  3. Measure traffic and usage patterns

You can control cookie settings through your browser preferences.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against:

  1. Unauthorized access
  2. Loss
  3. Misuse
  4. Alteration

However, no system is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

  1. Provide services
  2. Fulfill legal and operational requirements
  3. Resolve disputes
  4. Enforce agreements

When data is no longer required, it is securely deleted or anonymized.

8. Your Rights

Depending on applicable laws, you may have the right to:

  1. Access your personal data
  2. Request correction of inaccurate information
  3. Request deletion of your account and personal data
  4. Withdraw consent where applicable

Requests can be made through the platform’s contact channels.

9. Children’s Privacy

TrikTrak does not knowingly collect personal information from individuals under the age of 18.

If we become aware that such data has been collected, we will take appropriate steps to remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page, and continued use of the platform constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us through the official contact information provided on the platform.